Shipping Policy

Effective Date: August 10, 2025

​

At Tallow By Sofield Co, we carefully package and ship all orders to ensure they arrive in excellent condition. Because our products are made with all-natural ingredients—especially tallow—some items may be sensitive to heat during warmer seasons.

​

1. Processing Time

Orders are typically processed within 2–4 business days. You’ll receive a confirmation email with tracking details once your order ships.

​

2. Shipping Methods

We ship via trusted carriers (e.g., USPS, UPS) with standard or expedited options available at checkout. Transit times may vary depending on your location.

​

3. Heat-Sensitive Products

Some of our tallow-based products can soften or melt in hot climates or during summer months.

We recommend selecting expedited shipping during warm weather to reduce transit time.

If melting occurs, place the product in a cool area or refrigerate to allow it to firm up—this does not affect quality.

​

4. Shipping Areas

We currently ship within [insert countries/regions you ship to]. If you're outside these areas, please contact us for possible arrangements.

​

5. Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us within 7 days of delivery at [insert contact email], and we’ll do our best to make it right.