Refund Policy

We are committed to ensuring our customers are satisfied with their purchases. Please read our refund policy carefully:

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Eligibility for Refunds or Exchanges

• Unused and Unopened Products: Refunds or exchanges are accepted for products that are returned unused and in their original, sealed packaging within 30 days of purchase.

• Defective or Damaged Items: If your product arrives damaged or defective, please contact us within 7 days of receipt with proof of purchase and photos of the damage. We will gladly provide a replacement or refund.

 

Non-Refundable Items

• Due to the nature of personal care products, we cannot accept returns for products that have been opened or used, unless they are defective.

• Custom or personalized orders are not eligible for returns or refunds.

 

How to Request a Refund

1. Contact Us: Email us at [insert email address] with your order number and reason for the return or refund request.

2. Provide Evidence: For damaged or defective products, include clear photos of the product and packaging.

3. Shipping: If a return is approved, ship the product back to us at your expense. Refunds will be processed upon receipt and inspection of the returned item.

 

Processing Time

• Refunds will be issued to the original payment method within 7–10 business days after approval.

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Exceptions

We reserve the right to deny refunds or exchanges in cases of abuse or if the product does not meet the conditions outlined above.